Free Shipping on orders over $35
Free Shipping on orders over $35

FAQ

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Our average shipping time for most countries is 7-21 days after fulfilment. If 30 days have passed since you placed your order and nothing has arrived, please first check with your local post office and contact our support team at hello@vibery.co.

WHICH COUNTRIES DO YOU OFFER FREE SHIPPING TO?

We ship to all countries for free - no favouritism here!

CAN I CANCEL MY ORDER?

If you'd like to cancel your order, please contact us at hello@vibery.co as soon as you can - once we've started the fulfilment process we're unfortunately unable to cancel the order.

CAN I RETURN MY ORDER?

We only offer refunds for items that are faulty or damaged. If you'd like to return a non-faulty item, please contact us at hello@vibery.co and we will instruct you further. We are not responsible for delivery costs of returning non-faulty orders. 

WHAT PAYMENT METHODS ARE AVAILABLE?

We accept all major debit/credit cards and PayPal.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.